ARPA Global Infotech Pvt Ltd (“we”, “us”, or “ARPA”) is committed to protecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights.
1. Information We Collect
We may collect the following types of information:
- Personal Information: name, email, company name, phone number, billing address, job title, and similar contact details you provide when you request a demo or sign up.
- Payment Information: credit/debit card or invoice details for purchases. Payment is processed by trusted third-party gateways; we do not store full card numbers on our servers.
- Usage Data: IP address, browser type, device, pages visited, time on site, and other analytics data collected automatically.
- Cookies & tracking: cookies, pixels and similar technologies used to support functionality, remember preferences and analyze site usage.
2. How We Use Your Information
We use the information we collect to:
- Create, manage and maintain your account and provide the services you request.
- Process orders, billing, and transactions securely.
- Communicate product updates, service announcements, and promotional offers (where you have consented).
- Improve and personalize our website, features and user experience.
- Comply with legal or regulatory requirements.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors (PCI-DSS compliant) to handle transactions.
- Service providers (hosting, analytics, CRM, email delivery) under contract and confidentiality obligations.
- Legal & compliance authorities when required to comply with law or protect rights.
4. Your Rights
You have certain rights regarding your personal data, including:
- Right to access, correct or update your personal information.
- Right to request deletion of your data (subject to legal retention obligations).
- Right to opt-out of marketing communications.
To exercise any of these rights, contact us at privacy@arpaerp.com. We will respond within a reasonable timeframe.
5. Data Security
We implement technical and organizational measures to protect your data, including encryption, secure data centers, access controls, and regular security reviews. While we work to protect your information, no system is 100% secure; report any concerns to our privacy contact.
6. Updates to This Policy
We may update this Privacy Policy occasionally. When we do, we will revise the “Last Updated” date and, for significant changes, notify users via our website or email.
7. Contact
If you have questions about this policy or wish to exercise your rights, please contact:
Email: privacy@arpaerp.com
