Refund & Cancellation Policy

At ARPA Global Infotech Pvt Ltd, we want you to be satisfied with our services. This Refund & Cancellation Policy explains trial terms, how refunds and cancellations are handled, and exceptions.

Trial Period

We offer a 14-day free trial for new users unless otherwise stated. During the trial you may evaluate the service without being charged. At the end of the trial, you will be billed if you have not cancelled.

1. Refunds

• All purchases are non-refundable once the subscription period begins, unless otherwise specified in this policy.
• If you were charged in error or feel there is a billing mistake, contact us at support@arpaerp.com and we will investigate and provide a resolution.

2. Cancellations

• You may cancel your subscription at any time through your account dashboard or by contacting support.
• After cancellation, you will retain access to the paid features through the end of your current billing cycle; no prorated refunds will be provided for partial billing periods.

3. Exceptions

• Refunds may be granted at our sole discretion in case of unresolved technical issues that materially prevent the service from functioning and which remain unresolved within 7 days of reporting.
• To request an exception, open a support ticket at support@arpaerp.com with details and screenshots; our team will review and respond.

4. Chargebacks

Filing a chargeback without contacting our support may lead to suspension of your account. If you dispute a charge, please contact us first so we can help resolve the issue.

5. Changes to This Policy

We may update this policy occasionally. Significant changes will be communicated on our website or via email. Continued use of services after changes constitutes acceptance of the revised policy.