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By using ARPA Global Infotech Pvt Ltd’s website or services, you agree to abide by the following Terms & Conditions.

1. Account Registration

Users must provide accurate, current, and complete information when registering for our services.

2. License and Access

We grant you a non-exclusive, non-transferable, limited license to access and use our ERP software solely for your internal business purposes.

3. Subscription and Billing

Subscription fees are billed on a monthly or annual basis. By subscribing, you authorize us to charge your designated payment method for recurring fees.

4. Termination

We reserve the right to suspend or terminate your access at any time if you violate these terms or engage in prohibited conduct.

5. Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

6. Modifications

We may update or revise these Terms at our discretion. Changes will be effective upon posting on our website or via direct notice (email or in-app).

If you continue to use our services after updates are published, it constitutes acceptance of the revised terms.
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1. Payment Processing

All payments are processed securely through trusted third-party providers such as Stripe, Razorpay, or PayPal. ARPA Global Infotech Pvt Ltd does not directly handle your sensitive payment credentials.

2. Billing Information

You agree to provide accurate and up-to-date billing information, including valid contact details and payment methods. Failure to update billing details may result in suspension of service.

3. Secure Transactions

We use SSL encryption and industry-standard security measures to safeguard all transactions. Credit card or banking details are never stored on our servers.

4. Invoices

Invoices are generated automatically and sent to your registered email address upon successful payment. You can also request past invoices by contacting billing@arpaerp.com.

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At ARPA Global Infotech Pvt Ltd, we want you to be satisfied with our services. This Refund & Cancellation Policy explains trial terms, how refunds and cancellations are handled, and exceptions.

Trial Period

We offer a 14-day free trial for new users unless otherwise stated. During the trial you may evaluate the service without being charged. At the end of the trial, you will be billed if you have not cancelled.

1. Refunds

  • All purchases are non-refundable once the subscription period begins, unless otherwise specified in this policy.
  • If you were charged in error or feel there is a billing mistake, contact us at support@arpaerp.com and we will investigate and provide a resolution.

2. Cancellations

  • You may cancel your subscription at any time through your account dashboard or by contacting support.
  • After cancellation, you will retain access to the paid features through the end of your current billing cycle; no prorated refunds will be provided for partial billing periods.

3. Exceptions

  • Refunds may be granted at our sole discretion in case of unresolved technical issues that materially prevent the service from functioning and which remain unresolved within 7 days of reporting.
  • To request an exception, open a support ticket at support@arpaerp.com with details and screenshots; our team will review and respond.

4. Chargebacks

Filing a chargeback without contacting our support may lead to suspension of your account. If you dispute a charge, please contact us first so we can help resolve the issue.

5. Changes to This Policy

We may update this policy occasionally. Significant changes will be communicated on our website or via email. Continued use of services after changes constitutes acceptance of the revised policy.

If your organization requires a custom refund/cancellation arrangement (enterprise contracts), please contact sales@arpaerp.com to discuss contract terms.
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ARPA Global Infotech Pvt Ltd provides its ERP software and related services strictly on an “as-is” basis. By using our website or services, you acknowledge and agree to the following terms of this Disclaimer.

1. No Warranty

We do not guarantee that the ERP platform or associated services will be error-free, uninterrupted, or fully secure at all times. All use is at your own risk.

2. Limitation of Liability

ARPA Global Infotech Pvt Ltd is not responsible for any loss of data, profits, revenue, or business opportunities resulting from the use or inability to use our services.

3. External Links

Our website or platform may contain links to third-party websites. We are not responsible for the content, accuracy, or security of such external sites. Access to third-party websites is at your own discretion.

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